AI-powered complaint intelligence platform
Turn customer complaints into operational intelligence.
LetsResolve centralizes complaint intake, analyzes each case with AI, and helps teams see the patterns, risks, and recurring issues hidden inside complaint data.
- Complaints collected in one place
- AI analysis on every incoming case
- Operational visibility for teams and leadership
One place to capture context, evidence, and customer detail.
Each case becomes searchable insight instead of isolated text.
Dashboards reveal patterns, trends, and operational risk.
The problem
Most organizations receive complaints but never really understand them.
Complaints are often treated as isolated cases. The data stays messy, categorization stays manual, and recurring operational problems remain buried in free text.
Complaints arrive from everywhere
Email, web forms, support tools, and internal handoffs create fragmented records.
Manual triage slows teams down
Cases are reviewed and categorized differently depending on who picks them up.
Recurring issues stay hidden
Free-text complaints make it hard to spot the same problem across multiple cases.
Leadership lacks visibility
Trend reporting often arrives too late to prevent service or operational risk.
The solution
AI-powered complaint intelligence, not just complaint intake.
LetsResolve connects the intake side of complaint handling with the internal intelligence layer that helps teams understand what complaints are actually saying at scale.
Customer-facing
Complaint intake interface
Capture complaint details in a structured flow that customers and support teams can use consistently.
- Centralized intake across channels
- Clear case context and supporting evidence
- Consistent data from the start
Internal
AI intelligence dashboard
Analyze incoming complaints automatically and surface the patterns, summaries, and risk signals teams need to act on.
- Structured categories and summaries
- Cross-complaint trend detection
- Visibility for operations and management
1
Complaint captured
2
AI categorizes and summarizes
3
Patterns and risks emerge
4
Teams resolve with context
How it works
A simple workflow from intake to insight.
Complaints are collected once, analyzed continuously, and surfaced back to the people who need to act.
Collect complaints
Bring complaints from forms, support teams, and service channels into one structured queue.
Analyze with AI
Categorize, summarize, and extract themes from each complaint as it arrives.
Detect patterns
Reveal recurring issues, sentiment shifts, and operational risks across the full data set.
Resolve with context
Give teams and leadership the visibility needed to respond faster and improve operations.
AI intelligence layer
An intelligence layer for complaint data.
LetsResolve continuously analyzes incoming complaints and turns unstructured text into structured insight that helps operations, service, and management see what is really happening.
Automatic categorization
Standardize complaint types and routing without relying on inconsistent manual labels.
Sentiment analysis
Understand tone and urgency at a glance so priority cases stand out earlier.
Theme extraction
Pull the topics behind free-text complaints into clear operational themes.
Recurring issue detection
Group complaints that point to the same product, process, or service problem.
Trend analysis over time
Track how complaint categories and sentiment move across weeks, products, or teams.
Smart complaint summaries
Give teams a usable brief before they open the full complaint history.
Suggested response support
Help teams respond with better context, not generic templates.
From free text to signal
Every incoming complaint becomes structured intelligence.
- Structured categories, summaries, and sentiment markers for each case
- Recurring issue detection across products, teams, and periods
- Operational risk visibility that leadership can actually use
Dashboard preview
A dashboard built for teams and leadership.
The internal dashboard is where complaint data turns into a working operating view: what is rising, what keeps repeating, which complaints need attention, and where the business should respond.
- Complaint overview and intake volume
- Category distribution across teams or products
- Sentiment trends and emerging shifts
- Recurring issue clusters across complaints
- Operational risk indicators needing escalation
- Resolution workflow visibility for teams
Outcomes
Clear benefits for the teams doing the work.
Resolve complaints faster
Teams open each case with structured context, summaries, and the right operational signal.
Detect systemic problems earlier
Recurring issues become visible before they compound into service failures or quality risk.
Turn complaints into strategic insight
Leadership gets a clearer view of the operational problems behind incoming complaint volume.
Who it is for
Built for organizations that need clarity from complaint volume.
LetsResolve fits teams that already receive complaints and need a better way to understand, prioritize, and act on what those complaints reveal.
Customer service teams
Operations teams
Compliance and quality teams
E-commerce companies
SaaS companies
Consumer brands
LetsResolve
Start resolving complaints with intelligence.
See how LetsResolve captures complaints, analyzes them with AI, and gives your team a clear view of the issues that need attention.